Terms and Conditions

1. Introduction

Welcome to Civani. These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these terms.

If you do not agree with any part of these terms, please do not use our website.

2. About Civani

Civani is an ecommerce platform that offers innovative, quality-tested products for everyday use. We aim to provide customers with access to unique and functional products sourced directly from original manufacturers.

3. Use of Website

By using this website, you agree that:

• You are at least 18 years old or using the site under supervision
• You will provide accurate and complete information when placing orders
• You will not use the website for any unlawful or fraudulent activities
• You will not attempt to disrupt or harm the website's functionality

4. Product Information

We strive to ensure that all product descriptions, images, and pricing are accurate. However:

• Minor variations in product appearance may occur
• We do not guarantee that all product descriptions are completely error-free
• Prices and availability may change without prior notice

5. Orders and Payments

• All orders are subject to confirmation and availability
• Once an order is placed, you will receive a confirmation
• Payment must be completed before order processing (unless stated otherwise)
• Civani reserves the right to cancel or refuse any order at our discretion

6. Shipping and Delivery

• Delivery timelines may vary depending on location
• Civani is not responsible for delays caused by external logistics providers
• Customers must provide accurate delivery information
• Failed delivery due to incorrect details may result in additional charges

7. Returns and Refunds

Our return and refund policy applies under the following conditions:

• If a product is damaged upon delivery
• If the wrong product is delivered

To be eligible, the issue must be reported within the specified time after delivery, and the product must be returned in its original condition. Refunds are processed after the returned item has been received and verified.

8. Intellectual Property

All content on this website, including text, images, logos, and design, is the property of Civani and is protected by applicable intellectual property laws.

You may not copy, reproduce, or distribute any content without permission.

9. Limitation of Liability

Civani shall not be held liable for:

• Any indirect, incidental, or consequential damages
• Losses resulting from misuse of products
• Delays or service interruptions beyond our control

10. Privacy

Your use of our website is also governed by our Privacy Policy. We are committed to protecting your personal information and ensuring a secure shopping experience.

11. Changes to Terms

Civani reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the website after changes means you accept the updated terms.

12. Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with the laws of Nigeria.

13. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us through our official communication channels.