Privacy Policy
1. Introduction
At Civani, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website.
By using our website, you agree to the terms outlined in this policy.
2. Information We Collect
When you interact with Civani, we may collect the following types of information:
Personal Information
- Full name
- Email address
- Phone number
- Billing and shipping address
Order Information
- Products purchased
- Order history
- Payment details (processed securely via third-party providers)
Technical Information
- IP address
- Browser type
- Device information
- Website usage data (cookies and analytics)
3. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Deliver products to your location
- Communicate order updates and customer support
- Improve our website and services
- Prevent fraud and ensure security
We only use your data for legitimate business purposes.
4. Data Protection and Security
Civani takes reasonable steps to protect your personal data from unauthorized access, loss, misuse, or disclosure.
We use secure systems and trusted service providers to handle sensitive information, especially during payment processing.
5. Sharing of Information
We do not sell or rent your personal information.
However, we may share your data with:
- Logistics and delivery partners (to fulfill orders)
- Payment processors (to complete transactions securely)
- Service providers who assist in operating our website
All third parties are required to handle your data responsibly.
6. Cookies and Tracking
Our website may use cookies to:
- Enhance your browsing experience
- Understand how users interact with our site
- Improve performance and functionality
You can choose to disable cookies through your browser settings, though some features may not function properly.
7. Data Retention
We retain your information only for as long as necessary to:
- Fulfill your orders
- Comply with legal obligations
- Resolve disputes and enforce policies
8. Your Rights
As a user, you have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data (where applicable)
To make any request, please contact us through our support channels.
9. Third-Party Links
Our website may contain links to external websites. Civani is not responsible for the privacy practices or content of third-party sites.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page, and continued use of the website means you accept those updates.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us through our official support channels.
Final Note
At Civani, we are committed to protecting your privacy and building a secure, trustworthy shopping experience for every customer.